You are currently viewing Water Damage Cleanup FAQ

Water Damage Cleanup FAQ

We are proud of our reputation at ServiceMaster by Reed for providing exceptional, personalized water damage restoration to our clients in Enterprise, Dothan, Fort Rucker, Alabama and surrounding areas. Our objective is to completely remove flood water damage from your property as soon as possible. We also aim to be transparent, which is why we’ve developed a list of frequently asked questions and answers that should help you understand what to anticipate from us when you call one of our specialists.

The amount of time required for drying is determined by a number of elements, including the location, duration, and source of water, the type of building materials used, the weather conditions, and the speed with which emergency services are initiated. We can determine when the drying process is complete by monitoring and evaluating it continuously. While the carpet may appear to be completely dry to the touch, the padding and subfloors may remain damp. While there are no hard and fast rules governing how long your property will take to dry, we may estimate that it will take between three and five days or longer, depending on the weather.

Only thorough testing with our sophisticated equipment can assure that everything is completely dry. Touch on its own can be misleading.

Certainly not always. We’ll adjust the temperature to provide ideal drying conditions. Please refrain from adjusting the temperature or turning off the HVAC system; doing so may prolong the drying process

The extent of the damage and the furniture’s construction will dictate whether it is possible to restore it. Prior to thoroughly assessing the damage to your furniture, it must be dried. Unsalvageable furniture will be documented for you, and you will be requested to sign a customer release form if anything must be thrown away.

The degree of the damage and the construction of the furniture will determine whether it is possible to restore it. Before the damage to your furniture can be thoroughly assessed, it must be dried. Unsalvageable furniture will be documented for you, and if any things must be thrown, you will be required to sign a customer release form.

If you file an insurance claim, your insurance representative may provide help. However, this is a choice you must make on your own. Numerous factors must be taken into account. Safety is paramount. While we make every attempt to maintain our equipment childproof, we do require your supervision to ensure that it is not played by children. Air movers and dehumidifiers will generate noise and make your home drafty for a few days. Because it is crucial that the equipment remains operational, you may want to consider staying someplace else if the noise level is too loud for you.

Scents are rather unusual to be observed throughout the drying process. Also, increased heat and humidity levels might result in a rise in odors created by drying building materials or inactive spill and accident areas. Contrast these natural scents with those associated with mold. You’ll notice that unwanted odors progressively fade as the drying process advances and the humidity level falls. Furthermore, deodorizers are routinely employed to counteract these effects.

Not usually. If items need to be moved out, we will let you know in advance

Our technicians will determine the moisture level, the amount of the damage, and whether parts of your ceiling need to be removed to allow for ventilation. On the other hand, wet insulation can be a hazard and should be removed.

It is not always recommended to open windows to assist with the drying process. Outside weather conditions change frequently, and the technician will determine when and if it is safe to use outside air.

It is highly advised that you minimize traffic. It is preferred that you wear shoes for your protection.

A few reasons your carpet may not be salvageable:

  • Delamination (occurs when the backing separates from the carpet fiber)
  • Loss of adhesion (may be caused by prolonged exposure to water or age of the carpet)
  • Permanent stains
  • Carpet covers wood flooring (to salvage the wood flooring)
  • Sewage contamination

Carpet and Floor Coverings

Non-porous flooring can trap water and prevent it from drying properly. Specialty floors are evaluated and efforts to restore them will be made.

Generally, carpet is not removed from stairwells for safety concerns. Exposed staples or tack strips are particularly dangerous on steps. However, there are times when removing carpet from stairs is necessary to avoid damaging the hardwood steps or contaminating them with sewage. Removing tack strips is not suggested, since this may result in damage to the hardwood or subfloor. Extreme caution must be exercised when the tack strip is exposed or the carpeted steps are damp. If the remaining carpet on the stairs is unsalvageable, it will be removed during the new carpet installation.

We bring a sample of your pad to our office for matching. When an identical pad is available, it will be used. In the event that your original pad is no longer available, we will replace it with one of comparable quality, thickness, and density. A similar pad may have a different color depending on when it was created.

Rugs are transferred to our warehouse where they receive special treatment. They must be dried gently to avoid color leakage and degradation. Your rugs will be dried, cleaned, and returned as soon as possible.


Water damage can develop in a variety of places, including the drywall (sheetrock), baseboards, and subflooring. To quickly dry these surfaces, high-velocity air movers are required to accelerate water absorption into the air. Dehumidifiers are required to extract this excess moisture, safeguarding property and expediting the drying process. Please do not disconnect or relocate drying equipment without first contacting ServiceMaster by Reed.

Our water damage mitigation specialists will carefully set and monitor equipment to get the greatest results in the shortest amount of time possible. Please guarantee that no one turns the equipment off or moves it. Kindly notify our office immediately if the power goes out or if any equipment stops working.

On average, the cost of operating a piece of drying equipment is less than $1 per day. Actual costs will vary according to the current electricity rates at your local utility company.

Cleaning and sanitizing hard surfaces is possible. Items that cannot be sanitized must be discarded. Porous materials such as drywall, ceiling tiles, insulation, particleboard, and paneling should all be removed during the emergency service visit.


ServiceMaster by Reed will not cost you for services done in response to an insurance claim submission. All services will be invoiced directly to your insurance company, which is frequently reimbursed in full. If you choose not to file a claim, contact us to request an estimate for our services.

No. You are responsible for restoring your property. While it is necessary to notify your insurance carrier of the damage to your home, it is overall your responsibility to ensure that it is restored effectively and swiftly.

Mold and mildew are two of the most dangerous issues that can arise from standing water. Usually, when the insurance adjuster arrives, the carpet and baseboards have been removed. Air movers and dehumidifiers will be used by ServiceMaster by Reed to expedite the drying process and prevent the growth of mold and mildew.

If it is there, however, an additional quote will be displayed to remove it. Without addressing this, additional harm, such as mold, may occur.

Your deductible is the amount you pay out of pocket in addition to the amount claimed by your insurance carrier to cover the cost of the repair. If your restoration company charges $2500 for repairs and your deductible is $1,000, your insurance company will pay you $1500.

You, the property owner, are responsible for payment. As the property owner, you will be needed to sign a document authorizing the repair and payment. If this is an insurance claim, ServiceMaster by Reed will normally collect only the deductible amount and will invoice your insurance carrier for the remaining balance as a courtesy. If you sustain a severe loss, your mortgage company may be placed as a payee on your insurance company’s payment, and you may also need to obtain their signature. If your claim is denied or you decide not to make one, you will be responsible for the full cost of service at the time of service.

Yes, ServiceMaster by Reed offers financing through Green Sky.

Schedule a Water Damage on Site Assessment in Dothan, Alabama

Looking for immediate water damage restoration services in Dothan, Alabama and the surrounding areas?

ServiceMaster by Reed is on call 24 hours a day, 7 days a week at (334) 712-1118. Visit us at 2830 Horace Sheppard Drive Dothan, AL 36303 or connect with us online to schedule an appointment.